Delivery Information

 

1. Introduction

At Al Khaiyaat, we are committed to delivering your orders promptly and securely across the Kingdom of Saudi Arabia. This Delivery Information Policy outlines how we process, dispatch, and deliver your purchases, including the use of trusted third-party logistics partners.

By placing an order, you acknowledge and agree to the terms of this policy.

2. Delivery Coverage

We currently deliver to all major cities and towns within Saudi Arabia, including but not limited to:

  • Riyadh
  • Jeddah
  • Dammam / Khobar / Dhahran
  • Mecca
  • Medina
  • Tabuk
  • Abha
  • Hail
  • Jubail
  • Yanbu

For remote or restricted areas, delivery may be limited or subject to additional charges. You will be notified at checkout if your location has special conditions.

3. Processing Time

  • Orders are processed within 2–5 business days after payment confirmation.
  • Custom-made or personalized items may require 14–20 business days for production before dispatch.
  • Orders placed on weekends or public holidays will be processed on the next 2–3 business days.

You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking details.

4. Delivery Timeframes

Standard Products (in-stock) 2–5 business days within major cities
5–7 business days to remote areas
Custom-Made / Personalized Items 15–23 business days (includes production + shipping)
Express Delivery (if available) 1–2 business days (subject to location and availability)

 

 

Note: Delivery times are estimates only and are not guaranteed unless explicitly stated in a premium shipping option. Delays due to unforeseen circumstances (e.g., weather, traffic, customs for imported materials) are outside our direct control.

5. Use of Third-Party Delivery Services

Al Khaiyaat uses authorized third-party logistics (3PL) providers to deliver your orders. These may include:

  • SMSA Express
  • DHL Saudi Arabia
  • Naqel Express
  • Aramex
  • Sundub Express
  • Other certified local couriers

Key Points:

  • We carefully select delivery partners based on reliability, speed, and compliance with Saudi regulations.
  • These partners act as our agents for physical delivery but are independent contractors.
  • Al Khaiyaat remains fully responsible for ensuring your order reaches you in accordance with consumer law, even when using third parties.

6. Tracking Your Order

Once your order is shipped, you will receive:

  • A shipping confirmation email
  • A tracking number
  • A link to monitor your package in real time via the courier’s website

You are responsible for providing an accurate delivery address and active contact number. Incorrect details may delay delivery or result in return to sender.

7. Delivery Attempts and Missed Deliveries

  • Couriers will make two (2) delivery attempts.
  • If delivery fails after two attempts, the package will be held at the courier’s local facility for 5 business days.
  • After this period, the package will be returned to us.
  • Reshipping will require payment of a new delivery fee.

We are not liable for delays or failed delivery due to:

  • Incorrect or incomplete address
  • Unreachable phone number
  • Absence of recipient without safe drop instructions
  • Restricted access (e.g., gated communities without entry coordination)

8. Delivery Signatures & Safe Drop

  • Most deliveries do not require a signature, unless the order value exceeds SAR 1,000 or the courier policy mandates it.
  • If you request a signature upon delivery, please specify this at checkout (may delay delivery).
  • “Safe drop” (e.g., leaving package at door) is at the courier’s discretion and not guaranteed.
  • Al Khaiyaat and its delivery partners are not liable for theft or damage after successful delivery and confirmation.

9. Shipping Costs

  • Standard Shipping: SAR 35.00 or Free for orders over SAR 300.00.
  • Customs & Duties: Not applicable for domestic orders within Saudi Arabia.

All fees are clearly displayed before order confirmation.

10. Risk of Loss & Title

  • Risk of loss passes to you upon delivery to the specified address.
  • Ownership (title) of goods transfers upon full payment and delivery.
  • In case of damage during transit, notify us within 48 hours with photos for investigation and resolution.

11. What to Do If You Haven’t Received Your Order

If your tracking shows "delivered" but you haven’t received the package:

  1. Check with household members, neighbors, or building reception.
  2. Contact the courier directly using the tracking number.
  3. Report the issue to Al Khaiyaat Customer Support within 72 hours.

We will initiate an investigation with the courier.

12. Business Protection & Limitations

While we strive for 100% delivery success, we are not liable for:

  • Delays caused by third-party couriers due to traffic, weather, or operational issues.
  • Delivery failures due to customer-provided incorrect information.
  • Loss or damage after proof of delivery has been recorded.
  • Consequential or indirect damages (e.g., missed events, time loss).

Our liability is limited to the value of the product and shipping fee, as permitted under Article 28 of the Saudi E-Commerce Regulation.

13. Updates to This Policy

We may update this Delivery Policy to reflect changes in logistics partners, delivery zones, or regulatory requirements. The latest version will always be available on our website.

14. Contact Us

For delivery inquiries, delays, or missing packages:

Email: info@alkhaiyaat.com

We respond within 2–3 business days.

Thank you for choosing Al Khaiyaat – where tradition meets timely delivery.